Extract
Crisis response plans post 9/11: current status and future directions.
INTRODUCTION
There have been a number of crises that have affected organizations during this decade. The events of September 11th, 2001 and Hurricane Katrina in 2005 demonstrated that a majority of organizations' Crisis Response Plans (CRP) were not adequate to respond to either man made or natural disasters of this magnitude. "On Sept. 11, 2001, terrorists attacked the World Trade Center, killing 2,749 people. The attack resulted in severe economic impact, especially to airlines, and a stock market loss of $1.2 trillion. On Dec. 26, 2004, a tsunami from a 9.1 earthquake overran the shores of many countries along the vast rim of the Indian Ocean. Over 283,000 people died. On Aug. 29, 2005, Katrina, a category-5 hurricane, knocked out electric and communication infrastructure over 90,000 square miles ofLouisiana and Mississippi and displaced 1.5 million people." (Denning, 2006, p. 15). This past decade has been catastrophic, and there are still two more years to go. September 11, 2001 started off as a normal Tuesday morning at work. That changed at 8:46 a.m., the time at which the first plane crashed into the North Tower of the World Trade Center in New York City. A day that started out normal for thousands of workers turned out to be the day that is now considered to be the worst terrorist attack ever launched on the United States. As a result, the attacks of 9/11 changed America, the work environment, and the workforce. It is estimated that 2,749 people died on September 11, 2001 in the World Trade Center attack. This includes 343 firefighters, 23 police officers, 658 Cantor Fitzgerald employees, and 78 employees of the Windows of the World restaurant located at the top of the North Tower (Levitas, 2002). The people who were killed that day "were bond traders, chefs, firefighters, computer programmers, administrative ass...See the full content of this document
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