Extract
Continuous Improvement.
A few months ago, our health department management team was contemplating a philosophical question: "At what point in our history was our department at the pinnacle of its performance and ability?" Initially, we answered as follows: The peak occurred in the period from 1982 through 1990. Our reasoning went something like this:
* Staffing of the environmental health division was at an all-time high. * One hundred percent of our environmental health specialists (EHSs) held both undergraduate and graduate degrees in biol...See the full content of this document
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