Control and confidentiality: behold the evil twins of volunteer management.

Extract


Control and confidentiality: behold the evil twins of volunteer management.

Many of the concerns expressed by agency executives about volunteer involvement boil down to them wondering: "Can we control volunteers?"

Administrators must be confident that staff members provide quality services in accordance with the policies of the organization. One tool to achieve this is a dearly understood system of rewards for doing the job right and cons...

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