In today's competitive environment, what does it take to keep customers happy?

Rural TelecommunicationsVol. 21 Nbr. 2, March 2002

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First Person - Brief Article

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In today's competitive environment, what does it take to keep customers happy?

"Good service, a friendly smile and an accessible office are essential to keeping customers happy," said Mary Linker, office manager of New Windsor Telephone Co. (New Windsor, Ill.).

"In addition to ...

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