Summary
Beyond the basic instruction of active listening techniques, most negotiator training is focused on creating team cohesion and learning techniques to keep the hostage taker in communication with the negotiator. By simply keeping the hostage taker on the line, researchers found there was greater opportunity to diffuse the situation, resulting in a peaceful resolution. second, it was found that as more personal information about the hostage taker was disclosed, the negotiator-taker relationship deepened, leading to feelings of trust and willingness to cooperate. According to McGowan, The ability to accurately predict the resolution of a hostage or barricade situation has been a dilemma for negotiation / crisis team leaders, tactical / SWAT supervisors and on-scene incident commanders for some time and will continue to be a problem.
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Communication Pattern Analysis
Beyond the basic instruction of active listening techniques, most negotiator training is focused on creating team cohesion and learning techniques to keep the hostage taker in communication with the negotiator. However, by looking for patterns in verbal interactions during a negotiation, researchers have developed more effective strategies for non-violent outcomes.
First, the research indicates that increased communication between hostage taker and negotiator led to a greater chance of a peaceful resolution. By simply keeping the hostage taker on the line, researc...See the full content of this document
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