Summary
Leading reorganization at Atlanta Gas Light Co.
See the full content of this document
Extract
Catherine Land-Waters.
Ambiguity Is a Gas
Catherine Land-Waters is moving. But you'd hardly know that from the way her office looks. It's incredibly orderly "I hadn't cleaned files in five years," she says. But I'm cleaning now. I'm not taking old stuff with me." What she is taking to her new position -- she'll be vice president of corporate initiatives for AGL Resources -- is the experience of an industrial engineer who rose through the ranks of the Atlanta Gas Light Co. Land-Waters worked her way from field engineer in corrosion prevention, to manager of a satellite office, to vice president of marketing and customer service -- the position she's leaving now. AGL Resources is Atlanta Gas Light's holding company. During her 19-year IE career, Land-Waters helped her company streamline its customer interaction process from dozens of field offices to two call centers. Then she took a leading role in the utility's cataclysmic transformation through deregulation, even serving as Atlanta Gas Light's interim president for five turbulent months in 1998. After all that (an experience by which Land-Waters learned to include "ambiguities" in her process modeling), her new job at AGL Resources represents something of a comfort zone. She will be leading a team charged with totally reorganizing the $523.9 million, 2,500-employee company. Focus 2000 The reorganization initiative at AGL Resources is called Focus 2000. T...See the full content of this document
Sponsored links
