Built On a Reputation, Raymond's Is Booming in Flux Economy

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The reason we have a lot of customers is because my motto is, 'We quote by the book,'" [Dennis Raymond] elaborates. "If the book says it's a 10-hour job, I don't care if it takes me 20, I want the job done right. My technicians get paid hourly to do the job right, so my customers are happy and don't have to come back. I don't make as high a profit as some of the shops, but we produce high quality work.

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Built On a Reputation, Raymond's Is Booming in Flux Economy

"If you build it, they will come." While no one was whispering this classic "Field of Dreams" phrase in Dennis Raymond's ear, he was saying something similar to loan officers when he en...

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