Summary
Intellectual capital management (ICM) includes search, but in the context of a broader set of integrated capabilities that can be easily combined to deploy unique solutions to your specific information challenges. Furthermore, ICM relies not only on the content itself, but also analyzes how users interact with that content, as well as how content relates to other content. True ICM capabilities include: 1. secure access and indexing, 2. classification and tagging, 3. recommendation, 4. advanced search, 5. monitoring/alerting, and 6. federation.
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Extract
Beyond Search
the statistic that only 20% of a company's information is in the form of structured data found in databases, while the remaining 80% consists of unstructured and unmanaged documents and content, is cited so often that it's become a cliché. Yet, it's also only part of the story.
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