Summary
Publisher's Outlook
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Extract
The best regulation is self-regulation.
As the industry's first and pioneering magazine since 1982, which laid the foundation for today's trillion-dollar call/contact and CRM center industries, it has always been our paramount responsibility to provide not only outstanding quality editorial, but also to protect the industry and advocate what is in its best interest.
Over the last 15 years, in many of these editorials, industry keynotes and conventions, I have always stated that, "The best regulation is self-regulation." In the e...See the full content of this document
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