Benchmark for strategic performance improvement.
Information Outlook › Vol. 1 Nbr. 8, August 1997
Linked as:
Summary
Benchmarking requires libraries to examine their work processes and measure their productivity against that of other libraries. In monitoring other libraries, they can enhance their own performance by adopting, or adapting, the competitor's best practices.
See the full content of this document
Extract
Benchmark for strategic performance improvement.
Librarians face challenges on a daily basis that seem to be reaching volcanic proportions. Pressures have been increasing for years as newer, better, faster technology impacts collections, services, and operations. As if technology isn't enough, the steam continues to build as reengineering, downsizing, and outsourcing proposals or threats bombard them. Librarians in all types of libraries are finding themselves in the position where they must build a solid and effective case on how their library adds significant value to the organization or institution that pays the bills.
With no time to vent steam, librarians are being catapulted into a more competitive environment, as they are encouraged, if not mandated, to operate their libraries "like a business." Now is the time that they must grapple with the thre...See the full content of this document
Sponsored links
