Summary
Chief among the challenges facing the learning and development function at ICICI Bank in Mumbai, India, is the sheer size of the organization. The bank has grown exponentially -- from 5,000 employees just five years ago to more than 28,000 in 2006. ICICI has expanded its operations outside India to 13 international locations. Learning and development opportunities are also offered to contractors, who number in the tens of thousands. A key strategy of the learning and development operation is reaching learners before they become employees. To achieve this goal, the bank has partnered with colleges and universities nationally to provide research and curriculum development services for banking courses. As the learning and development function seeks to utilize human resources judiciously, it will develop more courses that are less dependent upon trained facilitators. ICICI Bank took a page from the World Health Organization and UNICEF as it pondered how to provide sales training to 40,000-plus commissioned sales personnel.
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Becoming a Global Player
Chief among the challenges facing the learning and development function at ICI-CI Bank in Mumbai, India, is the sheer size of the organization. The bank has grown exponentially-from 5,000 employees just five years ago to more than 28,000 in 2006.
At the same time, ICICI has expanded its operations outside India to 13 international locations. Learning and development opportu...See the full content of this document
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