An Agency's Eight-Year Odyssey to Success
American Agent & Broker › Vol. 77 Nbr. 10, October 2005
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Summary
Changing the culture and environment of a 70-year-old firm required hard work, and progress was often slow. New faces arrived, familiar ones departed, and partners sometimes disagreed. Here are seven simple steps that any agency can take to have a successful organizational improvement: 1. Take one thing at a time. 2. Set short-term, achievable goals. 3. Address issues openly and quickly. 4. Consider pay cuts. 5. Provide leadership through change. 6. Listen and enforce. 7. Continue to improve. The seven simple ideas apply to all types and sizes of agencies.
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An Agency's Eight-Year Odyssey to Success
I RECENTLY received one of the best presents of my career. An agent sent me a copy of an article I authored many years ago. A note attached to it said, "We've come a long way since thenthanks for getting us started!"
Eight years ago, that agency's partners d...See the full content of this document
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