Smart Business Chicago

Thoughts On Running a Business: Michael Uremovich Founder and Ceo, Starcon

We also have a process called opportunity for improvement where our team members can submit ideas about how to make the company better.

Picture Perfect: Mark Zucker, Zookbinders Inc.

"As a manufacturer, there are occasions when we are late on an order or that we've done something wrong," says [Mark Zucker], president of the $6 million-plus company. "Our clients know that the customer service reps are their advocates. We view a mishap in manufacturing as an opportunity to show off how we'll jump through hoops to satisfy a client, kind of turning a negative into a positive."

People Power: Ait Worldwide Logistics

Our industry is pretty straightforward you're picking freight up and you're delivering freight," [Steve Leturno] says. "But then there's all these twists that are thrown into the process, and if you've never experienced it before, you don't necessarily know what to do. That's where these new employees can go to their supervisors, and (the supervisors) can mentor them to sort of get through that first-time experience without too many problems.

Univa Corp. Names Ellis Ceo

[Michael Ellis] was most recently managing director of the Ellis Management Group, where he consulted with numerous firmis to develop new market and revenue opportunities through creative sales and channel distribution, innovative global marketing and product strategy. "Univa's products are changing how CEOs and CIOs utilize resources to increase global business collaboration and effectiveness in truly innovative...