Customer Interaction Solutions

COPYRIGHT Technology Marketing Corporation

COPYRIGHT GALE, Cengage Learning. All rights reserved

from January 2001
Last Number: April 2012

Technology Marketing Corporation
ISSN 1533-3078




Browse by Number

All the contents

Year 2008

Vol. 27 Nbr. 2, July 2008

Our 27th anniversary.

Publisher's Outlook - Column

Beyond cookie cutter-work-station cluster design.

ONLINE EXCLUSIVES - Brief article

Is The SAAS market as bad as Larry Ellison says?

ONLINE EXCLUSIVES - Software-as-a-Service - Brief article

Levi Strauss relies on VoSKY Exchange to create unified environment.

ONLINE EXCLUSIVES

Ten years of contact center history.

High Priority

'Consider the evidence carefully ...'.

On The Line

Convergys wins five-year contract.

Www.tmcnet.com/2140.1 - Brief article

Customers in Romania? have them speak to 'Carmen.

Www.tmcnet.com/2141.1

Disconnect between C-level executives and contact center pros.

Www.tmcnet.com/2142.1

FTC conducts largest-ever telemarketing fraud sweep.

Www.tmcnet.com/2138.1

U.S poised as strongest location.

Www.tmcnet.com/2139.1 - Brief article

ASC to intro products tailored for Genesys.

WWW.tmcnet.com/2136.1

eLoyalty launches customer experience alerting capability.

Www.tmcnet.com/2147.1

Foxgate expands Philippines operations.

WWW.tmcnet.com/21343.1

Hispanic market to grow, pose challenges.

Www.tmcnet.com/2146.1

nuBridges reps now certified customer support professionals.

Www.tmcnet.com/2144.1

SER solutions to integrate CPS with Nortel Suite.

Www.tmcnet.com/2l45.1

Alcatel-Lucent and Convergys partner on Infinys.

Www.tmcnet.com/2152.1

Comcast opens Arab-language contact center.

Www.tmcnet.com/2154.1

Convergys announces Baton Rouge center layoffs.

Www.tmcnet.com/2l48.1

Helio picks RightNow's Telecom support.

Www.tmcnet.com/2153.1

HiQube releases HiQube 5.0.

Www.tmcnet.com/2150.1 - Brief article

Report: utilities increase web-based self-service.

Www.tmcnet.com/2149.1

RightNow to the white house?

Www.tmcnet.com/2137.1

Verizon business launches new center.

Www.tmcnet.com/2151.1

Amazon to open new PA center.

Www.tmcnet.com/2159.1 - Pennsylvania - Brief article

Asian contact centers to grow.

Www.tmcnet.com/2158.1

Lagan 311 to enable non-emergency Northern CA contact services.

Www.tmcnet.com/2161.1

N.E.W. to open Arkansas contact center.

Www.tmcnet.com/2156.1

Newspaper: bad service news now travels at hyperspeed.

Www.tmcnet.com/2155.1


ver las páginas en versión mobile | web

ver las páginas en versión mobile | web

© Copyright 2012, vLex. All Rights Reserved.

Contents in vLex United States

Explore vLex

For Professionals

For Partners

Company