Customer Interaction Solutions

24 years and still growing!!(Customer Inter@ction Solutions[R] magazine)

Letters.

Letter to the editor

War of the (CRM) worlds.

Siebel CRM OnDemand Release 8.0 - Customer relationship management software - Column

More hosting options.

Concurrent Technologies Corp.'s e-business solutions

Bill Whearty.

Of Sennheiser Communications A/S - Interview

The TMC Seal of Approval.

2005 Recommended Vendor List - Technology Marketing Corporation - Brief article

Automated Agents: not people, not normal speech apps.

From Voxify

eAgency expands Nice Office's SFA.

Sales force automation software - Brief article

Talisma launches Velocity Marketing v6.0.

CRM

Left Bank's Monet AnyWhere now in more than 100 languages.

Workforce Optimization - Brief article

SeatLink files PBR application patent.

Preference-Based Routing - Brief article

Amdocs, Microsoft sign letter of intent to develop/deliver IP-based converged services.

IP Contact Center - Brief article

Sage Software offers ACT! Premium for Web.

Workforce Optimization

Avaya announces new contact center applications.

IP Contact Center

Genesys, Verizon to offer hosted IP service; Genesys announces SIP contact center solution.

Verizon Enterprise Solutions Group partnered with Genesys Telecommunications Laboratories Inc.

Nortel release brings new collaboration into single environment.

IP Contact Center

Nuasis, Siebel CRM integrate.

IP Contact Center - Nuasis NuContact Center - Customer relationship management software - Brief article

KANA updates e-mail response management.

Web-Based Customer Service

Macromedia ships Breeze 5, on-premise deployment.

Web-Based Customer Service

Brainshark adds presence, IM support within on-demand presentations.

On-Demand Solutions - Instant messaging - Brief article

Aculab launches next-gen media-processing resources platform.

Telephone Systems & Software

Siebel announces CRM OnDemand 8 launch.

Siebel CRM OnDemand 8.0 - Customer relationship management software - Brief article

NEC introduces complete managed services communications suite.

Telephone Systems & Software

Toshiba migrates Toshiba digital telephony systems to pure IP.

Telephone Systems & Software

Whitefeld announces XTAPI software v5.0 for contact centers.

Telephone Systems & Software

ASC enhances VoIP recording solution for Cisco.

Customer Experience Management

InStranet launches Telco-Media Edition of Contact Centers In-Line application.

Customer Experience Management

NextNine Service Automation v3.5 available immediately.

Customer Experience Management

NICE completes Dictaphone CRS acquisition.

Communications Recording Systems - Brief article

Convergys to acquire Deloitte Consulting Outsourcing F & A outsourcing business.

Services - Finance and accounting - Brief article