College and University

Editor's Note

Identity and Access Management: Technological Implementation of Policy

Navigating the multiple processes for accessing ever-multiplying campus information systems can be a daunting task for students, faculty, and staff. This article provides a brief overview of Identity and Access Management Services. The authors review key characteristics and components of this new information architecture and address the issue of why a campus would want to implement these services. Implementation issues, particularly those where technology and policy intersect, are also discus...

Admissions Comes Out: Recruiting Lesbian, Bisexual, Gay and Transgender Students

Einhaus et al assist admissions and recruitment professionals by presenting some of the information collected regarding lesbians, bisexuals, gays, and transgender (LBGT) student recruitment and describing their own LBGT outreach recruitment initiatives. The result suggests that admission professionals need to rise to the challenge of being inclusive of LBGT issues in their recruitment work.

The Quiet Crisis: How Higher Education Is Failing America

Reindl reviews The Quiet Crisis: How Higher Education is Failing America by Peter Smith.

Doctoral Education: Present Realities and Future Trends

Doctoral education in the United States forms a huge and diverse enterprise. Seen from the outside, American graduate education is often hailed as the "gold standard" to which other nations and academic institutions aspire. From the inside, however, doctoral education faces many challenges. This article provides some basic information concerning doctoral education in the United States and will focus attention on the challenges facing doctoral education. While some U.S. analysts would disagree...

Interview with J. Michael Thompson

Randall interviews J. Michael Thompson, the Vice Provost for Enrollment Management and Dean of Admission and Financial Aid at the University of South California (USC). Thompson talks about his challenges and skills in coming back to higher education, his job experiences with the three different campuses, and his goals and missions for enrollment management at USC in the next five years.

Graduate Student Orientation: Applying Cas Standards to National Practices

The thirteen CAS standards and guidelines for student orientation were applied to the results of a nationwide study on orientation practices by graduate schools. Results indicate that most of the practices adhere, in varying degrees, to the standards. Two of the standards were not applicable to graduate student orientation programs.

Student Marketing for Colleges and Universities

Schee reviews Student Marketing for Colleges and Universities edited by Richard Whiteside.

Forum: Policy Analysis

Taking the Public Pulse: Cautions for Higher Education Policy

A number of organizations have recently put a finger on the public pulse, asking about access, prices, priorities, and a host of other issues. Here, Reindl presents details on the survey conducted by the Public Agenda for the National Center for Public Policy and Higher Education on how the public views the colleges and universities and the policies affecting them.

Forum: Commentary

Japanese Inspired Customer Service

Lonabocker describes characteristic encounters, offers some lessons learned, and recommends some practice applications of the extraordinary Japanese customer services. She is pleased to realize that in many ways she does measure up to Japanese standards for customer service and happy to see it happening in her neighborhood and at her university.

Defining Enrollment Management: The Political Frame

According to a research by Kalsbeek, politics is a natural way of getting things done in enrollment management because, by its nature, enrollment management relies on an interdependence of many departments, functions and processes. Here, Black comments that it is this interdependence that makes politically savvy enrollment managers an institutional asset. Even if enrollment managers is in a position to mandate what matters or has the ear of a president or another senior administrator who can ...

Forum: Campus Viewpoint

Freshman Admissions Predictor: An Interactive Self-Help Web Counseling Service

Head and Hughes discuss the use of the Freshman Admission Predictor (FAP), a timely advisement tool that promises to increase the percentage of eligible applicants while decreasing the number of applicants not meeting admission standards. The FAP tool is equipped with a behind the scenes counter that collects all the transactions and logs data entered to advise students about the reality of admission regardless of what college they may be considering.

Forum: Book Reviews

Atlas of Student Mobility

Foley reviews Atlas of Student Mobility by Todd M. Davis.

Forum: International Resources

The Cambridge Continuum From Cie-a Positive Alternative for U.S. Schools

Eason et al provide the details on the assessments of the Cambridge International Examinations (CIE) scores on an application for admissions on most colleges and universities. They conclude that, from relatively modest beginning in the US, uptake of the International Certificate of Secondary Educational and Advanced Level CIE is now beginning to accelerate, and the program is set to become a curriculum feature in many more schools across the country.